Shipping policy

Last Updated: April 2026

Thank you for shopping with Zenvio. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times are:

Malaysia: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, courier delays, or periods of high demand.

Shipping Fees

Shipping fees are calculated and displayed at checkout where applicable.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email when available.

Please allow a few days for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect shipping information is provided, we may not be able to modify the order once it has been processed or shipped.

Additional shipping fees may apply if a package must be reshipped.

Delayed Deliveries

While we work closely with our shipping partners, Zenvio is not responsible for delays caused by:

• Customs inspections
• Weather conditions
• Courier service disruptions
• Public holidays
• Incorrect customer information
• Other circumstances beyond our control

Lost Packages

If your package appears lost in transit, please contact us. We will investigate the shipment and work toward an appropriate resolution.

Contact Us

If you have any questions about shipping, please contact us:

Zenvio

zenviosupport7@gmail.com