Refund policy
Last Updated: April 2026
At Zenvio, we strive to provide quality products and excellent customer service. Please review our refund and replacement policy carefully before making a purchase.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item received
- Photos showing any damage or defects
After review, we may offer a replacement, store credit, or full refund where appropriate.
Lost Packages
If your package is confirmed lost during transit, please contact us. We will investigate the shipment and provide a replacement or refund when applicable.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be cancelled.
Non-Refundable Situations
We do not offer refunds or returns for:
- Change of mind
- Ordering the wrong item
- Incorrect shipping information provided by the customer
- Delays caused by customs, weather, or courier services
- Normal shipping delays within the estimated delivery timeframe
- Used, washed, or damaged products caused by customer misuse
Returns
Due to the nature of our fulfillment process and international shipping, we do not require customers to return products unless specifically requested by our support team.
Please contact us before attempting to return any item.
Refund Processing
If a refund is approved, it will be issued to the original payment method.
Refunds typically appear within 5–10 business days, depending on your payment provider and bank.
Contact Us
For any refund or replacement requests, please contact us:
Zenvio
zenviosupport7@gmail.com